SAVE on our current offers for Neal's Yard Remedies , Balm & Nourish London
Purchase our Gift Cards for use in our Therapy Centre or Store
FAQ's
We hope our frequently asked questions and answers help guide you on your journey with Balm, including how to find our store & therapy centre in Leamington Spa, Warwickshire and what products & therapies we offer. If you need any further information, please email us at info@balmleamington.com, and a member of our team will provide a comprehensive response within 24 hours.
Thank you for choosing Balm. We appreciate your support and look forward to assisting you.
Q1. Who are Balm?
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We are a unique wellbeing destination, bringing together natural health, healthy beauty, skincare, supplements, herbal remedies, and holistic therapies under one roof. Alongside our carefully curated retail store, we have an on-site Therapy Centre offering a wide range of treatments designed to support your health and wellbeing.
Balm began in 2007 as a Neal's Yard Remedies franchise store. Neal's Yard Remedies is recognised as one of the world's pioneers in organic skincare and natural remedies, opening its very first flagship store in Covent Garden in 1981.
After nearly 20 years serving customers in the heart of Leamington Spa, Warwickshire, we became an independent business in 2024 and rebranded as Balm. We remain a Heritage Partner of Neal's Yard Remedies and continue to stock their complete range, while also introducing other respected natural and organic brands alongside our own Balm range of products.
Q2. What makes your store & Therapy Centre unique?
Our hybrid approach to wellbeing sets us apart. Rather than focusing on just one aspect of health, we combine expert therapeutic treatments, skincare and beauty advice, nutritional guidance, natural supplements, and carefully selected wellness products to support your overall wellbeing.
Whether you're looking to relax, address a specific concern, or simply invest in your everyday health, we're here to help you find the right balance.
Q3. How do I contact Balm?
You can contact us in any of the following ways:
Email: info@balmleamington.com
Phone: 01926 832 685
Social Media:
Address:
106 Regent Street
Leamington Spa
Warwickshire
CV32 4NR
Q4. What services & products can I purchase from the Balm store?
We offer a carefully selected range of high-quality natural health supplements, herbal remedies, organic skincare, wellbeing products and lifestyle essentials. Our knowledgeable team can recommend products to support your individual health and wellness goals.
As a Heritage Partner of Neal's Yard Remedies, we continue to stock their complete range. We offer products from a selection of trusted natural and organic brands, including:
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Bio-Kult
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Petits Rituels
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In addition to our Therapy Centre, we offer in-store services such as makeup consultations & skincare consultations, which can be arranged with our store team.
Q5. What therapies does the Balm Therapy Centre offer?
Our Therapy Centre offers a wide variety of treatments to support both physical and emotional wellbeing.
Our therapies include the following, although the list is continually updated.
Many of our treatments can be tailored to your individual needs, and our experienced practitioners will be happy to recommend the most suitable therapy for you.
Q6. How do I find you store & therapy centre?
You'll find us at:
106 Regent Street
Leamington Spa
Warwickshire
CV32 4NR
We are conveniently located in Leamington Spa town centre.
If travelling by car, parking is available in Royal Priors Shopping Centre car park as well as several nearby town centre car parks and on-street parking locations.
Leamington Spa Railway Station is just a short walk away.
(Map to be added.)
Q7. What are your store and therapy centre opening times?
Store Opening Hours:
Monday – Saturday : 9:30am – 5:30pm
Sunday: 11:00am – 4:30pm
Therapy Centre Opening Hours:
Our Therapy Centre is open from 9:00am until late evening on most days, depending on therapist availability and bookings.
When the shop is closed, Therapy Centre appointments can be accessed via the entrance at the side and rear of the store building.
Q8. How do I purchase a gift card?
Our physical gift cards and eGift Cards can be used for products in-store, therapies, or a combination of both.
You can purchase a gift card online or by visiting our store.
Gift cards make the perfect present for anyone looking to invest in their health, wellbeing or a little self-care.
Q9. Are your therapists qualified and experienced?
Absolutely.
All of our practitioners are fully qualified, insured and highly experienced in their respective therapies. We are committed to providing safe, professional and evidence-informed care, and our therapists regularly undertake continuing professional development to maintain the highest standards.
Each treatment is tailored to your individual needs, ensuring you receive the most appropriate care and support.
You can learn more about our practitioners on our Meet the Team page.
Q10. How do I book, reschedule or cancel and appointment?
Appointments can be booked:
If you need to cancel or reschedule your appointment, we ask that you give us as much notice as possible. Please call or email our team as soon as possible, using the above information.
Please note that cancellations made within 48 hours of your appointment, or missed appointments (no-shows), may be charged in full at the discretion of the therapist. This policy helps protect the time and livelihood of our independent therapists.
Thank you for your understanding and cooperation.