OUR PRIVACY POLICY
Privacy Policy for Balm Leamington
Last Updated: 29/08/2024
Thank you for visiting Balm Leamington ("we", "us", "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you visit our website www.balmleamington.com and make use of our services, including our online store powered by Wix and our third-party booking and appointment system, Fresha.
1. Information We Collect:
We may collect and process the following information about you:
Personal Identification Information: Name, email address, phone number, postal address, payment information.
Account Information: Username, password, and other details provided when you register with us.
Order Information: Details of products you purchase, including order history and preferences.
Booking and Appointment Information: Data related to your appointments made through Fresha, including dates, times, services, and any additional details you provide.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
2. How We Use Your Information
We use your personal data to:
- Process and fulfill your orders.
- Manage your account and provide customer support.
- Facilitate bookings and appointments through Fresha.
- Communicate with you about your orders, appointments, and account.
- Send you marketing communications, where you have opted in to receive them.
- Improve our website, products, and services based on your feedback and usage data.
- Ensure the security of our website and services.
- Comply with legal obligations and protect our rights.
3. Sharing Your Information
We only share your information with third parties in the following circumstances:
-Service Providers: We use Wix to power our online store, Fresha for booking and appointment management and Mailchimp to manage our database and generate personalised marketing messages. These third parties process your personal data on our behalf to help us deliver our services.
-Payment Processors: To process your payments securely, we share your payment details with our payment processing partners (via Fresha and Wix).
- Compliance with Legal Obligations: We may disclose your information where required by law or to protect our rights.
- Business Transfers: In the event of a sale, merger, or acquisition, your personal data may be transferred to the new owners.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us to understand how you interact with our website, remember your preferences, and provide you with a more personalised service.
You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our website.
5. Data Security
We take the security of your personal data seriously. We have implemented appropriate technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction.
6. Your Rights
You have certain rights regarding your personal data, including:
- Access: You have the right to request a copy of the personal data we hold about you.
- Correction: You have the right to request that we correct any inaccuracies in your personal data.
- Erasure: You have the right to request the deletion of your personal data in certain circumstances.
- Objection: You have the right to object to the processing of your personal data in certain situations.
- Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances.
- Portability: You have the right to request the transfer of your personal data to another organisation, where applicable.
To exercise any of these rights, please contact us at info@balmleamington.com
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Balm Leamington
106 Regent Street
Leamington Spa
CV324NR
info@balmleamington.com
This Privacy Policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.