Neal's Yard Remedies were the first UK high street retailer to be certified CarbonNeutral.

Their eco-manufacturing facility in Dorset, England, is powered by 100% renewable energy.

They believe that beauty and household products should be cruelty free, and are proud to be Leaping Bunny approved.

Their products are certified organic by the Soil Association, internationally recognised for their incredibly high standards for organic food and beauty.

 DELIVERY- Royal Mail is our chosen delivery partner.  We use the Royal Mail 48 hour tracked service.  All deliveries are £4.95, unless the order value is over £50, when delivery is free.  We aim to despatch all orders within 2 working days of receipt, and the majority of orders will be delivered within 5 days, but this cannot be guaranteed. Bank Holidays and Christmas may affect the despatch and delivery of your order by up to two working days.


RETURNS- We hope that you will be happy with your order, however, if for any reason you wish to return something to us for a refund you may do so within 14 days of receipt, unused & unopened. Please include the following when returning any item: Full name, delivery address, order number, email address, telephone number, reason for return.

DAMAGED/INCORRECT ITEMS- Please email us at info@balmleamington.com, including your name, address, telephone number and order number and we will resolve it.