DELIVERY- Royal Mail is our chosen delivery partner. We use the Royal Mail 48 hour tracked service. All deliveries are £4.95, unless the order value is over £50, when delivery is free. We aim to despatch all orders within 2 working days of receipt, and the majority of orders will be delivered within 5 days, but this cannot be guaranteed. Bank Holidays and Christmas may affect the despatch and delivery of your order by up to two working days.
RETURNS- We hope that you will be happy with your order, however, if for any reason you wish to return something to us for a refund you may do so within 14 days of receipt, unused & unopened. Please include the following when returning any item: Full name, delivery address, order number, email address, telephone number, reason for return.
DAMAGED/INCORRECT ITEMS- Please email us at info@balmleamington.com, including your name, address, telephone number and order number and we will resolve it.
